Question 1

Basic Academy Policies

Accepted Answer

At Flux Vertical Theatre Academy, we are committed to creating an empowering, safe, and enjoyable environment for our students and community. Please take a few minutes to review and familiarize yourself with the following required academy policies.
Flux Vertical Theatre Academy maintains a zero-tolerance policy for inappropriate or disrespectful behavior toward staff or fellow students.
Students engaging in inappropriate, unsafe, or disrespectful behavior may be dismissed from class immediately. Repeated violations may result in permanent removal from Flux Vertical Theatre premises.
Instructors must be informed of any pre-existing injuries or physical limitations prior to the start of class.
Due to the nature of our curriculum, all students must have an emergency contact on file.
Students are not permitted to instruct, coach, or spot other students at any time.
Students may not practice movements not being taught during class or workshops, as this is distracting, disrespectful, and unsafe. Violations may result in removal from the class or workshop.
Only paid participants are permitted to attend classes or workshops.
Rings, metal bracelets, metal watches, lotions, and body oils are prohibited on poles.
Stiletto boots with metal hooks are prohibited on poles and floors. “D” rings are acceptable. If you are unsure whether your footwear is permitted, please ask an instructor before class.
Flux Vertical Theatre is not responsible for lost or stolen items.
Street shoes are not permitted during scheduled classes or workshops and must be left at the door.
Poles may not be shaken under any circumstances.
Please silence cell phones prior to entering the studio.
Photos and videos of yourself are permitted only when invited by the instructor. If other students appear in the frame, their consent is required, or the device must be repositioned.
If you are sick or feeling unwell, please do not attend class.
Alcohol and drugs are strictly prohibited prior to participating in any academy activities. Anyone suspected of being under the influence will not be allowed to participate and will forfeit their class without refund or credit.

Question 2

FVT Academy Membership Policies + Fees

Accepted Answer

All Memberships of any kind including Trial Memberships are subject to the same Late Cancel and No Show Policies. Please take a moment to familiarize yourself with the details below, which include the associated fees.

LATE POLICY:
Please arrive on time for your classes, as we have a NO LATE POLICY. If you arrive more than 5 minutes late, you will not be allowed into the class, and you will forfeit both the class and your class credit. This policy is in place for safety reasons, as you will miss the warm-up, which is a critical part of any movement class. We recommend arriving 10 minutes before your class to ensure you're ready to go! We ask that you respect our instructors and fellow students by arriving on time. Please note, reminders of our late policy are included in every class confirmation email, so no exceptions can be made.

CANCELLATION POLICY:
All cancellations must be made through your Mindbody account by you. By canceling at the last minute or not giving notice, you prevent another student from having the opportunity to book that spot.

LATE CANCEL FEE AGREEMENT:
As an FVTA Member (at any level), you will be automatically charged a LATE CANCEL FEE of $10 per Drop-In Studio Class if you cancel less than 6 hours (360 minutes) prior to the class start time.

NO SHOW FEE AGREEMENT:
As an FVTA Member (at any level), you will be automatically charged a NO SHOW FEE of $20 per Drop-In Studio Class that you do not attend and are signed up for.

Question 3

Non-Member Policies + Fees

Accepted Answer

All Non-Members are subject to the following Cancellation Policies.

Late Policy:
Please arrive for classes on time as we have a no tardy policy! If you are more than 5 minutes late to class, you will not be allowed into the classroom and therefore forfeit your class and class credit. This is a safety issue. If you arrive late you will miss the warm up. The warm up is an essential part of any movement class. We suggest arriving 10 minutes prior to the start of your class so that you are completely ready to go! Please respect our instructors and the other students by arriving to class on time. Reminders about our late policy are included with every class confirmation email therefore no exceptions will be made. Be on time!

“No shows” will result in losing your class and class credit.

Cancellation Policies:
All cancellations must be done through your Mindbody account. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that awesome class!

Early Cancel Policy:
Individually scheduled class cancellations are permitted at least 12 hours before the start of class with no penalty and will be deemed an “early cancellation”.

Late Cancel Policy:
Individually scheduled class cancellations within 12 hours of the start of class is a “late cancellation” and will result in forfeiting your class and class credit.

Series Class Cancel Policy:
Series class cancellations must be done at least 5 days prior to the first class of the series. Canceling a series at least 5 days prior to the start of the series will result in class credits being re-issued. These credits can be used at a later time for individually scheduled OR series classes.

*Class Credits for a series are *not* possible if canceled within 5 days of the start date of the series or once the series has begun.

Workshop, Workshop Series & Master Class Cancellation Policy:
Workshop class cancellations are not eligible for refunds or class credits.

Question 4

Waitlist Policy

Accepted Answer

FVTA’s waitlist is an automated system designed to keep classes full and give as many students as possible the opportunity to train.
By adding yourself to a waitlist, you agree to the following:
When you are moved from the waitlist into a class, you will receive an automated text notification confirming your enrollment.
This text includes the option to cancel your booking within the allowed cancellation window.
Once enrolled from the waitlist, all standard FVTA Member and Non-Member Late Cancel and No Show policies apply.
If you do not cancel within the stated cancellation window, any applicable fees or penalties are the student’s responsibility.
Being on the waitlist requires text message notifications to be enabled, as this is how enrollment updates are delivered.
Our waitlists are often shared by multiple students who are ready to attend. If you are not prepared to commit to the class, please do not add yourself to the waitlist, as doing so may prevent another student from joining.
If your availability changes, it is your responsibility to remove yourself from the waitlist or cancel promptly.
Joining a waitlist confirms that you understand and accept these terms and helps us keep classes running smoothly for everyone!

Question 5

Late Policy

Accepted Answer

FVTA has a strict no-tardy policy for safety reasons. No exceptions.
Arrive on time; warm-up is mandatory
More than 5 minutes late = not admitted
Late arrivals forfeit the class and, where applicable, class credit
All members will be charged a no-show fee of $20
Please arrive 10 minutes early

Question 6

Low Attendance Policy

Accepted Answer

Any class or workshop of any kind with low enrollment may be canceled up to 4 hours prior to start time
Registered students will be notified via TEXT only
Class credits will be returned

Question 7

Credit Card on File

Accepted Answer

All FVTA students are required to keep an active credit card on file - studio wide policy
A valid credit card must be kept on file to activate:
Passes
Credits
Memberships
Applicable membership late cancel and no-show fees are automatically charged weekly

Question 8

Registration Policy

Accepted Answer

FVT Academy students must be 18 years of age or older
Pre-registration is required for all classes due to limited apparatus availability and to prevent cancellations from low enrollment
All registrations must be completed online through Mindbody
A signed liability waiver must be on file in order to register
Payment is due at the time of registration via Mindbody
Walk-ins are not permitted; all classes must be booked before arriving at the studio

Question 9

Cancellation & No-Show Policies - All Members

Accepted Answer

All cancellations must be made by you through your Mindbody account.
Fees are automatically charged weekly to the card on file.

Weekly Drop-In Studio - All Members 
Early cancel (before 6 hours) → No fee 
Late cancel (within 6 hours) → $10 fee
No-show → $20 fee

Stretch-A-Lates Drop-In Program Classes - Silver & Gold Members Only
Early cancel (before 6 hours) → No fee 
Late cancel (within 6 hours) → $10 fee
No-show → $20 fee

Series Classes - Bronze & Silver Members Only
Cancel 5+ days before start → refund issued
Cancel within 5 days or after start → classes & credit forfeited

Series Classes - Gold Plus Members Only

Cancellation Windows
Early cancel (5+ days before series start) → no fees
Late cancel (within 5 days or after start) → $25 per class in series

No-Show Policy
1st no-show → $20 fee
2nd no-show → $20 fee + warning
3rd+ no-show → charged full series price (no warning)

Masterclasses - Gold Plus Members Only
Membership Late cancel & No-show policies & fees apply

Workshops
No refunds or credits

Question 10

Cancellation & No-Show Policies - Non-Members

Accepted Answer

All cancellations must be made by you through your Mindbody account.

Weekly Drop-In Studio Classes
Early cancel (12+ hours before class) → credit retained
Late cancel (within 12 hours) → class & credit forfeited
No-show → class & credit forfeited

Series Classes
Cancel 5+ days before start → class credits issued
Cancel within 5 days or after start → class & credit forfeited

Masterclasses & Workshops
No refunds or credits

Question 11

Drop In Policy

Accepted Answer

Drop-ins may only be used for individually scheduled weekly classes
Drop-ins cannot be used for:
Series classes
Open studio
Masterclasses
Workshops
Class spots are limited, so we encourage registering in advance

Please note:
Weekly Studio Class drop-ins and Stretch-A-Lates Program drop-ins are not interchangeable

Question 12

Refund Policy

Accepted Answer

All sales are final. Class Cards, Class Credits, Series Classes and Workshops can not be transferred to another student. Class Cards have an expiration date that cannot be extended. If you have an emergency situation such as an illness, injury, family emergency, etc. please contact us directly at fluxverticaltheatre@gmail.com and we will consider your case on an individual basis.

Question 13

Covid Policies

Accepted Answer

Flux Vertical Theatre will continue to use the CDC and CA recommended covid updates as guidelines to help keep our community as safe as possible at all times. If you are sick or feeling under the weather, please do not attend any classes.These guidelines can be reviewed at https://www.cdc.gov/coronavirus/2019-ncov/communication/guidance.htmlhttps://www.safeatworkca.com/safety-articles/covid-19-emergency-regulations/

Academy Policies

It is the students responsibility to read and be aware of the FVT Academy Policies before coming to their first class. Please read through all of them so we can dance together safely!